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Privacy Policy for Your Malaysia Account

jom33 brings your account, wallet, live casino tables, slot rooms and sportsbook under one Privacy Policy, so you can see what data we collect before you open an…

Malaysia privacy scopeCookie choicesWallet data careSupport request records
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jom33 Privacy Policy for Your Malaysia Account
CONTACT ROUTES

Privacy Help Before You Join

Privacy questions should be easy to raise before and after you open an account. Our support team can help you find the right request path for account data, cookie choices, wallet references or contact records. We may ask you to confirm account details before we discuss private data, because we need to make sure we are speaking with you. Keep your request specific so we can trace the right account activity and respond with less back-and-forth.

Team online

Live chat privacy help

Use live chat when you need quick help with cookie choices, login alerts or wallet records. We ask only for details needed to locate your account and keep the chat transcript with the case.

Email data requests

Send email when your request needs documents, a longer explanation or a written response. Include your account name, the data area involved and the change or copy you want us to check.

Account area requests

Inside your account, privacy-related messages are linked to your login record. That helps us match the request to you, reduce mistaken changes and keep a clear trail of our reply.

ACCOUNT SAFETY

Data Care Across Your Account

Our privacy work covers the full account path, from the first cookie on jom33.my to wallet checks, game session records and support messages.

Data we collect

We collect account details you enter, login records, device data, cookie signals and wallet references. We also keep service messages so we can answer privacy requests with the right account context.

Game session records

Sessions for Bucharest Roulette, Football Studio, Zeus vs Hades and other lobby titles may create timing, table and result records. We use those records for account accuracy, dispute checks and security tracing.

Cookie controls

Cookies help keep you signed in, remember basic choices and spot unusual account access. You can adjust browser settings, but some account or wallet functions may not work as expected without certain cookies.

Wallet checks

Touch 'n Go, GrabPay, Boost dan FPX references help us match deposits and withdrawals to your account. We keep only the details needed for reconciliation, support checks and legal record duties.

Retention periods

We keep account and wallet records only as long as needed for service, security, dispute handling and legal duties. After that, we remove the data or change it so it no longer identifies you.

Change requests

You can ask us to correct account details, check a privacy concern or explain how a record is used. We may verify your identity first so private data is not shared with the wrong person.

Privacy Questions Before You Start

These answers explain the Privacy Policy points you are most likely to need before opening or using an account. They cover data collection, cookies, wallet records, access requests and local-law limits. If your question involves a live account, contact us from the account area where possible, because that gives us the login context needed to trace the right record safely.

We collect the details you provide, login records, device signals, cookie data and wallet references linked to your account. We use them to run account access, handle support, process wallet activity and meet legal duties.

Cookies help keep your session active, remember basic choices, measure site errors and detect unusual login behaviour. Some cookies support account security, so blocking them may affect login, wallet actions or account messages.

Wallet payments add payment references to your account record. Touch 'n Go, GrabPay, Boost dan FPX details are used for matching transactions, support checks, withdrawal review and legal record keeping, not for selling your personal data.

Contact support through live chat, email or the account area and state the data you want copied or changed. We may verify your identity before acting, so your records are not sent or changed by mistake.

We keep records for as long as needed to provide the account, resolve disputes, manage security and meet legal duties. When a record is no longer needed, we remove it or de-identify it where possible.

Support chats are available only to teams and service partners who need them for account help, privacy requests, security checks or legal duties. We keep access limited and tie each case to the relevant account record.

Access and eligibility depend on local law and are available where local law permits. If a legal requirement affects account access, we may need to keep certain records or restrict certain data actions.

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